Incident Details

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Virgin NNI Outage [30 circuits Affected]26/09/2020 07:26

Resolved [26/09/2020 08:18]

Fault was tracked down to a power failure within a Virgin Media rack. All circuits are operational.

Update [26/09/2020 08:09]

We are seeing all three NNI service being restored. Virgin have not confirmed the reason for outage yet. Further details will be shared once known.

Investigating [26/09/2020 07:26]

We are aware of a Virgin NNI failures in one of our London data centres. It is currently impacting 30 leased line circuits.

Virgin are seeing other outages in the area so it is suspected a fibre break may be the cause. Other NNI in the data centre remain up, it is currently 3 which are down.

Further details will shared once investigations are complete.

Current Status