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Telehouse West Outage16/05/2024 23:55

Resolved [21/05/2024 09:13]

Update [17/05/2024 09:01]

What initially looked like a line card failure turned out to be a software issue that caused a core switch to reboot. Most likely bug related. Raised with vendor TAC for further investigation. The outage was under 30 minutes for some circuits terminating at Telehouse West.

Investigating [16/05/2024 23:55]

We are investigating a failure at Telehouse West owing to a line card failure.

A small number of broadband sessions may have been impacted, but have since recovered.

All leased line circuits have now recovered, and engineers are looking into the cause.

Current Status