Incident Details

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VoIP Calls Failing to Connect30/04/2024 16:40

Resolved [30/04/2024 17:37]

The fibre breaks have been corrected and we are seeing normal paths and performance restore. Apologies for the disruption caused.

Investigating [30/04/2024 16:53]

We have been made aware that some calls using our VOIP platform have been failing:

"We noticed some instability on the network around London this afternoon which resulted from two of our fibre pairs out of Volta (both East and West loops) having been disconnected/cut within the building within 5 seconds of each other. This is being investigated but the result is that Volta is reduced to N+1 from N+3 redundancy, and Telehouse East (which has no voice services whatsoever) has been temporarily isolated. The network continues to operate at 100% otherwise with no interruption to voice or related services but further events are always possible. We do not expect a rapid resolution to the cut fibre but will update when there is one."

Unfortunately due to network traffic routing, this is causing some calls to drop and we're working with them to resolve this as soon as possible.

Investigating [30/04/2024 16:40]

We are currently investigating with our primary carrier an issue which is resulting in some outbound calls failing to connect. As soon as we have more details we will share.

Current Status