Incident Details

Show Details For An Incident

CIX Mail Servers07/03/2024 09:17

Resolved [08/03/2024 09:05]

The issues with the CIX mail platform were fully resolved yesterday evening. Email should be working as expected now. We apologies for the disruption.

Update [07/03/2024 17:07]

Apologies but the issue is ongoing. We expect mail to be fully up and running again in the next 2-3 hours.

Update [07/03/2024 12:32]

Apologies for the delay in restoration. Owing the volume of data, this is taking longer than anticipated. We are now aiming for resolution by 16:00. Sorry for the disruption this may be causing.

Update [07/03/2024 09:33]

There has been an issue with the hardware supporting addresses. We are in the process of having to recover from backup and the current ETA for restoration is around 12 noon today. We apologise for the inconvenience this may cause.

Investigating [07/03/2024 09:17]

Users of the CIX mail platform ( addresses) may have issues sending and receiving mail. This is under investigation.

Current Status