Incident Details

Show Details For An Incident

Intermittent Calls Connecting on VoIP18/10/2023 09:55

Resolved [24/10/2023 10:49]

Incident has now been resolved

Update [18/10/2023 15:37]

A fix has been applied and initial testing shows the fault is resolved. We'll continue to monitor and test but you should be seeing services having returned to normal now.

We are very sorry for the disruption caused by this issue.

Investigating [18/10/2023 12:47]

We are continuing to address the cause of the intermittence. We are very sorry for the disruption that this will be causing to our users. It's not entirely clear why we are seeing the issues we are which is making this unexpected issue hard to track. This is a very serious issue and we have full resource working to fix this as quickly as we can.

Investigating [18/10/2023 09:55]

We are investigating an issue where there is an intermittent issue affecting inbound and outbound calls from multiple networks. As soon as we know more we will update this feed.

Current Status