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Unexpected Leased Line Outage - Under Investigation19/10/2022 11:38

Resolved [19/10/2022 12:38]

The issue has been traced to a line card rebooting on a switch at our Telehouse West PoP. This resulted in some carrier NNIs going offline briefly and subsequently the Ethernet circuits terminating on them whilst the card rebooted. Diagnostics are not showing any issues following the event but we have raised it with the hardware vendor's TAC for further investigation. Apologies for the disruption this may have caused.

Update [19/10/2022 11:48]

Only circuits linked to our Telehouse West POP were impacted. Investigations are continuing as to what caused the disruption.

Identified [19/10/2022 11:38]

There was a brief outage affecting leased line circuits at around 11:32. All circuits should be back up. The cause is under investigation.

Current Status