Incident Details

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Virgin NNI Outage [55 Circuits Affected]17/09/2021 10:43

Resolved [18/09/2021 19:40]

Virgin have confirmed the issue was an faulty attenuator at Telehouse West. That was replaced to resolve the fault. Circuits restored at approximately 13:08.

Investigating [17/09/2021 11:31]

This remains with Virgin's NOC team for diagnosis. Affected circuits can see association within their control panel, and further details of the incident are being fed through using this facility.

Investigating [17/09/2021 10:43]

We are aware of an failure affecting Virgin leased line circuits linked to a Telehouse West NNI. We are investigating and will provide updates shortly.

Current Status