Incident Details

Resolved [19/06/2020 13:51]

Update [13/06/2020 19:26]

We are pleased to report that full service has now resumed. We apologise for the downtime on this service. If customers still experience an issue on a site hosted, please contact Support and we can look into this.

Update [13/06/2020 19:12]

We're pleased to announce that the server has also now been moved to faster hardware, rather than running off backup systems. Customers should see an improvement in speed of their sites.

Update [13/06/2020 18:26]

We pleased to report that all graphical statistics and traffic log files have been restored.

Update [13/06/2020 17:48]

Permission reset is still being performed, but many accounts have been completed. Please be patient if your site is not currently available and is hosted on server 21.

Update [13/06/2020 15:49]

Server 21 is now up and running and serving pages. Permissions on sites are being reset on accounts one by one. For the next few hours, this server will be running from backup hardware, and doing a transparent move to a faster host, which may result in some sites running slower than expected.

Update [13/06/2020 15:35]

All web files have been restored. We are now in the process of resetting permissions on this server, which shouldn't take too long to complete.

Update [13/06/2020 15:00]

We have restored up to the letter 'w' for accounts on server 21, we are continuing to restore as quickly as file transfer allows. We hope service should resume within the next hour.

Update [13/06/2020 14:07]

We have restored up to the letter 's' for accounts on server 21, we are continuing to restore as quickly as file transfer allows.

Update [13/06/2020 12:31]

We have restored up to the letter 'n' for accounts on server 21, we are continuing to restore as quickly as file transfer allows.

Update [13/06/2020 10:10]

It seems that two of the SSD disks have failed in this server, so we are replacing them. It seems likely we will be restoring from an image backup of the server taken around 1AM in the morning.

Update [13/06/2020 07:41]

Unfortunately on rebooting the host server this machine sits on, a boot partition has failed. We are now working to try and repair this and to get the machine to boot. Please bear with us for the time being.

Investigating [13/06/2020 06:30]

We are investigating an issue affecting Shared Windows server 21, which appears to be currently down.