Incident Details

Resolved [22/04/2020 15:07]

Update [16/04/2020 14:44]

We have received the following update from Virgin just now.

We apologise for the outage in service you have experienced today, between 13:25 and 14:06.
We believe service has now restored for all impacted and we thank you for your patience during this incident.

A further message will be sent out shortly once full root cause is known.

Update [16/04/2020 14:14]

We are now seeing circuits return to service. If a service has not returned, please ask customers to reboot all equipment where necessary, and if the issue persists, please raise it to our Support team.

Investigating [16/04/2020 13:56]

Virgin has informed us they are experiencing an outage at their Brentford Metnet Hub site, and is being treated as a P1 incident. We will provide further updates as and when we receive them.

Investigating [16/04/2020 13:21]

We have received reports that some Virgin leased lines are currently down following a network flat at their end. We are looking into this accordingly.